returns & exchanges

Are you not satisfied with your purchase? Too bad, that is not our intention.

 

The item is damaged? Then please send us by e-mail (info@stbrwebshop.com) a description of the damage with photographs. We will handle your complaint quickly and without fuss.

 

Would you like to return an item? No problem. Within 14 days you can return the item in its original packaging. Please repack the item well, so it gets really undamaged to us. We treat our products with care, please you do that too. Please fill out the enclosed return form and send it with the item to the following address at your own expense:

 

Storebror BV

De Dieze 2

8253 PS Dronten

The Netherlands


 

Tip: Save your proof of shipment!

Once we have received back the item, you will receive a notification e-mail. You will receive the amount within 5 days the same way as you paid for your order.

 

Do you wish to exchange an item? Use therefore the attached return form and fill in your wishes.